Guest Experience and Service Leader with Flexible Schedules

LOGAN; Ontario (OH); On-site; USD 52,000 - 70,000; Full time

Job summary

LOGAN is seeking a Service Manager to deliver exceptional guest experiences and drive revenue growth while building strong guest relationships. The role requires strong leadership, front and back of house management, and adherence to sanitation, safety, and wine/hospitality standards.

The Manager will train, motivate, and mentor staff, manage daily operations, schedules, and shift coverage, and maintain vendor relationships to ensure timely deliveries and cost efficiency.

Qualifications

• High school diploma or GED
• Prior Front of House & Back of House Manager experience
• 3+ years of restaurant experience
• Supervisory experience
• Strong leadership and management skills
• Meets all company service standards
• Energetic and flexible
• Follows direction with focused attention
• Ability to motivate employees to teamwork to meet standards
• Excellent communication
• Calm, tactful demeanor with difficult situations
• Strong computer skills
• Completes all ongoing certifications/validations (LTO, new menu)
• Forms strong working relationships within team
• Must possess proper food handler and alcohol dispensing certifications
• Adhere to Uniform Attire & Appearance standards

Responsibilities

• Deliver superior service and maximize customer satisfaction
• Continuously touching tables and getting to know guests
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Train and develop team members to ensure competency and high standards of customer service
• Train, motivate, and mentor team members with guidance and performance feedback
• Ensure compliance with sanitation and safety regulations
• Manage restaurant's image and suggest improvements
• Control operational costs and identify measures to cut waste
• Adhere to ServSafe Alcohol, Food, OSHA, and HACCP standards
• Safeguard team and facility by enforcing Safety & Security Policies
• Maintain relationships with vendors/suppliers for timely deliveries
• Understand budgets and analyze sales data to meet revenue goals while controlling costs
• Assist General Managers with cash handling and deposits
• Manage day-to-day operations, scheduling, and shift management
• Uphold policies and culture of excellence
• Maintain inventory and manage food/beverage costs
• Understand Areas of Responsibility as assigned by GM
• Monitor food/bev prep, presentation, and quality standards
• Report facilities concerns to GM

Skills

Leadership

Management

Communication

Supervisory experience

Education

High school diploma or GED

Job description

LOGAN is seeking a Service Manager to deliver exceptional guest experiences and drive revenue growth while building strong guest relationships. The role requires strong leadership, front and back of house management, and adherence to sanitation, safety, and wine/hospitality standards.

The Manager will train, motivate, and mentor staff, manage daily operations, schedules, and shift coverage, and maintain vendor relationships to ensure timely deliveries and cost efficiency.