Guest Experience Manager — Flexible Scheduling

LOGAN; Spanish Fort (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

LOGAN is seeking a Service Manager to deliver exceptional guest service, monitor satisfaction, and drive revenue growth while maintaining a productive work environment. You will supervise front-of-house and back-of-house teams, train staff, ensure sanitation standards, and manage costs to minimize waste.

The role requires strong leadership, excellent communication, and the ability to motivate and mentor employees. A focus on brand image and customer experience is essential.

Qualifications

• High school diploma or GED is required.
• 3+ years restaurant experience with supervisory responsibility.
• Strong leadership and management skills.
• Excellent communication and team motivation abilities.
• Calm, tactful demeanor when handling difficult situations.
• Meets all company service standards and follows directions.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Train, motivate, and mentor team members to uphold standards.
• Ensure compliance with sanitation, safety and alcohol regulations.
• Monitor guest satisfaction and address complaints promptly.
• Oversee daily operations including scheduling and shift management.
• Maintain inventory, control costs, and uphold brand image.
• Foster a positive work environment and promote employee development.

Skills

Front/Back of House leadership

Leadership and management

Excellent communication

Team motivation & development

Calm under pressure

Education

High school diploma or GED

Tools

Computer skills

Job description

LOGAN is seeking a Service Manager to deliver exceptional guest service, monitor satisfaction, and drive revenue growth while maintaining a productive work environment. You will supervise front-of-house and back-of-house teams, train staff, ensure sanitation standards, and manage costs to minimize waste.

The role requires strong leadership, excellent communication, and the ability to motivate and mentor employees. A focus on brand image and customer experience is essential.