GUEST SERVICE SUPERVISOR

DIMENSION MASTER; San Antonio (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Growth opportunities

Team-oriented environment

Guest experience impact

Job summary

DIMENSION MASTER in San Antonio, TX is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team from arrival to departure.

You will train staff, handle check-ins/outs, resolve guest concerns, maintain records, and ensure brand standards. The role offers growth in hotel leadership and a collaborative, guest-focused environment.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.
• Flexible to work any shifts including holidays and weekend.

Responsibilities

• Assist in supervising front desk staff and daily operations.
• Support check ins, check outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate important updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Customer service

Communication

Leadership

Problem solving

Multitasking

Team coaching

Tools

Hotel PMS

Job description

Job Details Job Location: San Antonio, TX 78205 Position Type: Full Time Salary Range: $17.00 - $17.00 Hourly Job Shift: Any

The Role

As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Why You Will Love It Here

• A positive and team-oriented environment
• Opportunities for growth in front office and hotel leadership
• A role where you help shape the guest experience

Qualifications

What Makes You You

• Previous front desk or hospitality experience required
• Strong customer service and communication skills
• Ability to lead, coach, and support a team
• Calm, professional, and dependable
• Strong problem solving and multitasking abilities
• Comfortable with computers and hotel systems

Flexible to work any shifts including holidays and weekend

Ready to Join the Team

If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you.

EOE