Guest Experience Manager – Wellness & Service

Massage Heights Indianapolis; San Antonio (TX); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Job summary

Massage Heights in San Antonio area seeks a Guest Service Manager to deliver exceptional guest experiences, manage bookings, and drive memberships. The role focuses on welcoming guests, processing payments, and promoting services in a fast-paced, team-driven environment.

You will contribute to a positive culture, ensure guest satisfaction, and support operations across multiple locations with a flexible schedule.

Qualifications

• Warm, approachable, and genuinely enjoy connecting with people.
• Calm under pressure and solution-focused when challenges arise.
• Attentive to details that enhance the guest experience.
• Motivated to meet goals and go the extra mile for guests and teammates.
• Available to work 30+ hours/week, including mornings, evenings and weekends.
• Reliable and flexible, with dependable transportation to travel between locations if needed.
• Tech-savvy and quick to learn, especially when using booking software and juggling multiple tasks.
• Customer service or sales experience is a plus — but a positive attitude and willingness to learn are what matter most.

Responsibilities

• Ensure smooth daily operations by managing bookings, welcoming, and checking out guests, and accurately processing payments.
• Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations and product knowledge.
• Help uphold cleanliness and hygiene protocols by assisting with laundry, sanitation, and general cleaning duties.
• Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience.
• Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations.
• Connect with guests to build rapport and create a warm, memorable experience throughout every interaction.
• Contribute to team culture centered on positivity, collaboration, and result-oriented solutions.

Skills

Guest service

Sales experience

Customer service

Communication

Flexible schedule

Tools

Booking software

Job description

Massage Heights in San Antonio area seeks a Guest Service Manager to deliver exceptional guest experiences, manage bookings, and drive memberships. The role focuses on welcoming guests, processing payments, and promoting services in a fast-paced, team-driven environment.

You will contribute to a positive culture, ensure guest satisfaction, and support operations across multiple locations with a flexible schedule.