Front Office Manager: Guest Experience & Team Leadership

Hyatt Taleo; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental and vision benefits

Discounted & complimentary hotel room

Paid time off

Retirement savings plan

Employee stock option plan

Complimentary meals in colleague café

Tuition reimbursement

Professional development

Global Hyatt opportunities

Job summary

Hyatt Regency Hill Country Resort and Spa in San Antonio, TX seeks a Front Office Manager to lead the front desk operations, train staff, and coordinate inter-department communications to ensure guest satisfaction.

You will develop budgets, manage labor costs, and maintain room inventory while upholding Hyatt service standards and policies. Strong leadership and customer-service orientation are essential.

Qualifications

• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
• With opening hotels, previous hotel pre-opening experience preferred.
• Service oriented style with professional presentations skills.
• At least 2 years progressive management experience within the Rooms Division of a hotel.
• Hotel/Hospitality degree an asset.
• Strong written and verbal communication in English; effective interpersonal skills.
• Proficient in Microsoft Word and Excel; excellent organizational skills.

Responsibilities

• Manage and plan the front office operations; staff training and scheduling.
• Lead inter-department communications and guest service delivery.
• Respond promptly to guest requests and complaints to ensure satisfaction.
• Develop and monitor budget and labor cost plans.
• Maintain guest room inventory and cash handling per policies.
• Coach staff to Hyatt service standards and procedures.

Skills

Guest service

Leadership

Communication

English proficiency

Staff training

Scheduling

Budgeting

Operational oversight

Customer service

Team coordination

Education

Hotel/Hospitality degree (asset)

Tools

Microsoft Word

Microsoft Excel

Job description

Hyatt Regency Hill Country Resort and Spa in San Antonio, TX seeks a Front Office Manager to lead the front desk operations, train staff, and coordinate inter-department communications to ensure guest satisfaction.

You will develop budgets, manage labor costs, and maintain room inventory while upholding Hyatt service standards and policies. Strong leadership and customer-service orientation are essential.