Guest Experience & Service Manager

LOGAN; Birmingham (AL); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Flexible schedules

Job summary

LOGAN restaurant in Birmingham, AL is seeking a Service Manager to lead daily operations and deliver exceptional guest experiences. The role focuses on service excellence, staff development, and maintaining a positive brand image in a fast-paced dining environment.

Responsibilities include supervising both FOH and BOH, managing schedules, reviewing vendor quality, and controlling costs while ensuring safety standards and regulatory compliance are met.

Qualifications

• High school diploma or GED certificate.
• Prior Front of House & Back of House Manager experience.
• Strong leadership and management skills.
• Meets all company service standards.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Continuously touching tables and getting to know guests.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Train and develop team members to ensure competency and high standards of customer service.
• Train, motivate, and mentor team members by providing guidance, coaching, and performance feedback to foster a positive work environment and promote employee development.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Adhere to ServSafe Alcohol, Food, OSHA, and HACCP standards.
• Safeguarding their team members and facility by ensuring all Safey & Security Policies are adhered
• Maintain relationships with vendors/ suppliers to ensure timely and cost-effective deliveries.
• Have a general understanding of budgets and how to analyze sales data to meet revenue goals while controlling cost from food waste and labor.
• Assist General Managers in overseeing the proper handling of cash including accurate DSR, petty cash, and making bank deposits and logging all deposits using the Cash Deposit Log
• Manage day-to-day operations of the restaurant, including opening and closing procedures, staff scheduling, and shift management.
• Uphold company policies, procedures, and values, promoting a positive brand image and culture of excellence among team members.
• Maintain inventory levels, order supplies, and manage food and beverage costs to optimize profitability and minimize waste.
• Understand Areas of Responsibility as assigned by General Manager.
• Monitor food and beverage preparation, presentation, and quality standards, ensuring compliance with recipes, portion sizes, and food safety regulations.
• Ensure all facilities concerns are reported to the General Manager and submit maintenance/repairs through the proper channels.

Skills

Restaurant management

Leadership

Customer service

Communication

Education

High school diploma or GED

Tools

POS systems

Microsoft Excel

Job description

LOGAN restaurant in Birmingham, AL is seeking a Service Manager to lead daily operations and deliver exceptional guest experiences. The role focuses on service excellence, staff development, and maintaining a positive brand image in a fast-paced dining environment.

Responsibilities include supervising both FOH and BOH, managing schedules, reviewing vendor quality, and controlling costs while ensuring safety standards and regulatory compliance are met.