Guest Experience & Restaurant Operations Lead

LOGAN; Prattville (AL); On-site; USD 35,000 - 60,000; Full time

Job summary

LOGAN in Prattville, AL is seeking a Service Manager to deliver exceptional guest service, monitor satisfaction, and develop ways to improve the dining experience. You will build lasting guest relationships and provide effective problem solving to resolve issues promptly.

You will lead front of house and back of house teams, supervise staff, manage scheduling, control costs, ensure sanitation and safety standards, and uphold brand image while driving revenue growth.

Qualifications

• Supervisory experience in restaurant operations.
• Ability to train and develop staff.
• Strong leadership and management skills.
• Excellent communication and conflict resolution.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Continuously touch tables and get to know guests.
• Respond efficiently to customer complaints.
• Train, motivate, and mentor team members to foster a positive work environment.

Skills

Leadership and team management

Customer service excellence

Communication skills

Problem solving

Education

High school diploma or GED

Job description

LOGAN in Prattville, AL is seeking a Service Manager to deliver exceptional guest service, monitor satisfaction, and develop ways to improve the dining experience. You will build lasting guest relationships and provide effective problem solving to resolve issues promptly.

You will lead front of house and back of house teams, supervise staff, manage scheduling, control costs, ensure sanitation and safety standards, and uphold brand image while driving revenue growth.