Guest Experience & Operations Manager

LOGAN; Florence (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

LOGAN is seeking a Service Manager to deliver exceptional guest experiences and maximize satisfaction at our restaurant in Alabama. The role focuses on building guest relationships, training staff, and driving revenue while maintaining a productive work environment.

Responsibilities include daily operations, vendor relations, cost control, and adherence to safety standards. Strong leadership, communication, and problem-solving skills are essential for success in this role.

Qualifications

• High school diploma or GED certificate.
• 3+ years of restaurant experience.
• Prior Front of House & Back of House Manager experience.
• Supervisory experience.
• Strong leadership and management skills.
• Meets all company service standards.
• Energetic and flexible.
• Follows direction with focused attention.
• Motivate employees to work as a team to ensure standards.
• Excellent communication.
• Calm, tactful demeanor under pressure.
• Strong working relationships within team.
• Food handler and alcohol dispensing certifications.
• Adhere to Uniform Attire & Appearance standards.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Continuously touching tables and getting to know guests.
• Respond efficiently and accurately to customer complaints.
• Train and develop team members to ensure competency and high standards of customer service.
• Manage day-to-day operations of the restaurant, including opening and closing procedures, staff scheduling, and shift management.
• Maintain inventory levels, order supplies, and manage costs to optimize profitability and minimize waste.
• Adhere to sanitation and safety regulations.
• Uphold company policies, procedures, and values, promoting a positive brand image.

Skills

Leadership

Customer service

Communication

Team motivation

Problem solving

Education

High school diploma or GED

Food handler certification

Alcohol dispensing certification

Tools

POS systems

Computer skills

Job description

LOGAN is seeking a Service Manager to deliver exceptional guest experiences and maximize satisfaction at our restaurant in Alabama. The role focuses on building guest relationships, training staff, and driving revenue while maintaining a productive work environment.

Responsibilities include daily operations, vendor relations, cost control, and adherence to safety standards. Strong leadership, communication, and problem-solving skills are essential for success in this role.