Guest Experience & Service Manager

LOGAN; Manchester (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible schedules

Job summary

LOGAN in Manchester, TN is seeking a Service Manager to deliver exceptional guest service, monitor guest satisfaction, and develop ways to improve the dining experience while resolving issues promptly.

You will lead both Front of House and Back of House operations, train and mentor staff, ensure sanitation and safety standards, control costs, review quality, and drive revenue growth through strong team leadership.

Qualifications

• High school diploma or GED.
• 3+ years restaurant experience.
• Front of House & Back of House Manager experience.
• Supervisory experience.
• Strong leadership and management skills.
• Excellent communication.
• Maintains calm, tactful demeanor in difficult situations.
• Strong computer skills.
• Completes ongoing certifications/validations (LTO, new menu, etc.).
• Adheres to Uniform Attire & Appearance standards.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Touch tables and engage with guests to understand their needs.
• Respond to customer complaints efficiently and accurately.
• Review product quality and source new vendors.
• Train and develop team members to ensure high standards of service.
• Motivate and coach staff to foster a positive work environment.
• Ensure sanitation and safety regulations are followed.
• Manage the restaurant's image and implement improvements.
• Control costs and reduce waste.
• Adhere to ServSafe Alcohol, Food, OSHA, and HACCP standards.
• Maintain vendor relationships for timely, cost-effective deliveries.
• Analyze sales data to meet revenue goals while controlling costs.
• Assist in cash handling procedures and banking deposits.
• Oversee day-to-day operations, scheduling, and shift management.
• Uphold policies and culture of excellence.

Skills

Leadership

Communication

Teamwork

Customer Service

Adaptability

Problem Solving

Computer Skills

Certifications Compliance

Energetic/Flexible

Supervisory Experience

Education

High school diploma or GED

Tools

Point of Sale systems

Job description

LOGAN in Manchester, TN is seeking a Service Manager to deliver exceptional guest service, monitor guest satisfaction, and develop ways to improve the dining experience while resolving issues promptly.

You will lead both Front of House and Back of House operations, train and mentor staff, ensure sanitation and safety standards, control costs, review quality, and drive revenue growth through strong team leadership.