Guest Experience & Service Appointment Specialist

Chatham Motor Sales Master; Savannah (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Pittman Enterprise in Savannah, GA seeks a Service BDC Representative to set appointments for our Loyal Lexus Guests and drive service visits. You will handle incoming calls, respond to internet leads, and follow up with past customers, aiming for high customer satisfaction.

You will work to meet monthly targets, schedule service appointments, and generate qualified leads by proactive outreach, phone, text, email or in person.

Qualifications

• Strong communication skills, both verbal and written.
• Team-oriented with a desire to achieve goals.
• Confident, positive attitude and commitment to guest satisfaction.
• Self-starter, motivated and success-driven.
• Outstanding follow-up skills.
• Excellent organizational abilities to manage multiple tasks.
• Detail-oriented and comfortable using multiple software tools.
• Prior customer relations or BDC experience preferred but not required.
• High school diploma or equivalent preferred.

Responsibilities

• Handle incoming calls and follow up with guests promptly.
• Respond to internet lead requests and inquiries.
• Schedule service appointments and meet monthly targets.
• Generate appointments through proactive outbound prospecting.
• Collaborate with service consultants to provide qualified leads.
• Provide a superior guest experience with professionalism and empathy.

Skills

Strong communication

Team orientation

Positive attitude

Self-starter

Follow-up skills

Organizational skills

Detail-oriented

Multitasking

BDC experience

Education

High school diploma or equivalent

Tools

CRM software

Job description

Pittman Enterprise in Savannah, GA seeks a Service BDC Representative to set appointments for our Loyal Lexus Guests and drive service visits. You will handle incoming calls, respond to internet leads, and follow up with past customers, aiming for high customer satisfaction.

You will work to meet monthly targets, schedule service appointments, and generate qualified leads by proactive outreach, phone, text, email or in person.