Automotive Service BDC Specialist

Johnson Automotive; North Carolina; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid vacation after six months

Life insurance and disability

401(k) with company match

Employee discounts on vehicles, parts,

Advancement opportunities

Competitive pay

Job summary

Johnson Automotive is seeking a Full-Time Service BDC Representative to handle inbound service calls and email leads, schedule appointments, and manage internet leads. The role is based at the Johnson Lexus of Raleigh corporate offices on Capital Blvd and requires CDK experience and strong communication skills.

You will maintain the customer database, stay informed on features and accessories, and support service advisors while upholding high satisfaction standards.

Qualifications

• Minimum 1 year of Automotive Service BDC experience.
• Proficient with Microsoft Office, and Xtime, a plus!
• CDK experience (Required)
• Professional appearance and strong written and verbal communication skills
• Have the ability to work both independently and as part of a team
• Must be able to multi-task
• All offers contingent upon satisfactory completion of E-Verify, Background, Drug, and Motor Vehicle Report testing and reports.

Responsibilities

• Answer inbound service calls and email leads.
• Respond to and manage Internet service leads.
• Schedule service appointments and liaise with Service Advisors.
• Maintain and update notes in the customer database.
• Communicate benefits of new features and accessories to guests.
• Direct guests to product information resources.
• Maintain high customer satisfaction scores.
• Develop career skills through regular training and instruction.
• Learn and abide by Federal, State and Local laws.
• Some light clerical/scanning work.
• Other duties as assigned by management.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Tools

CDK

Xtime

Microsoft Office

Job description

Johnson Automotive is seeking a Full-Time Service BDC Representative to handle inbound service calls and email leads, schedule appointments, and manage internet leads. The role is based at the Johnson Lexus of Raleigh corporate offices on Capital Blvd and requires CDK experience and strong communication skills.

You will maintain the customer database, stay informed on features and accessories, and support service advisors while upholding high satisfaction standards.