Service BDC Specialist: Drive Appointments & Retention

Joe Lunghamer Chevrolet Inc; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Lunghamer Automotive Group is hiring a Service BDC Representative to turn customer conversations into appointments while delivering excellent service. The ideal candidate is organized, driven, and comfortable on the phone with strong follow-up skills.

Previous automotive service BDC experience is preferred, with proficiency in scheduling, CRM use, and dealership workflows. Join a team that values a proactive, customer-focused approach and contributes to retention and growth.

Qualifications

• Experience in automotive service BDC environment.
• Experience scheduling automotive service appointments.
• Strong outbound calling and appointment-setting skills.
• Knowledge of dealership service processes and terminology.
• CRM and dealership software experience.
• Excellent phone, text, and written communication skills.
• Ability to manage a high volume of customer interactions.
• Strong follow-up and organizational skills.

Responsibilities

• Handle a high volume of inbound and outbound service calls.
• Schedule and reschedule service appointments.
• Follow up with customers on declined services and recommended maintenance.
• Conduct service retention and overdue maintenance follow-up.
• Respond to customer texts, emails, and online service inquiries.
• Make proactive outbound calls to generate service appointments.
• Maintain accurate notes, appointments, and customer information in the CRM.
• Work closely with service advisors and management.
• Meet daily activity and appointment goals.
• Provide professional and consistent follow-up throughout the customer experience.

Skills

Outbound calling

Appointment scheduling

CRM experience

Phone skills

Teamwork

Customer service

Tools

CRM software

Job description

Lunghamer Automotive Group is hiring a Service BDC Representative to turn customer conversations into appointments while delivering excellent service. The ideal candidate is organized, driven, and comfortable on the phone with strong follow-up skills.

Previous automotive service BDC experience is preferred, with proficiency in scheduling, CRM use, and dealership workflows. Join a team that values a proactive, customer-focused approach and contributes to retention and growth.