Guest Experience Server — High-Volume Dining & Cocktails

Omni Hotels & Resorts; Franklintown (FL); On-site; USD 17,000 - 28,000; Full time

Job summary

Omni Hotels & Resorts is seeking a friendly server to greet guests, take orders, and deliver food and beverages with impeccable service in our restaurant. You will use MICROS for order entry and payments, ensuring accuracy and efficiency during busy service periods.

This role requires standing for long periods, lifting up to 50 pounds, and working weekends and holidays. Prior high-volume dining and knowledge of wine and cocktails are a plus, with opportunities to develop skills in a dynamic

Qualifications

• Excellent customer service and communication skills.
• Experience with cash handling and MICROS is preferred.
• Ability to handle stress and maintain a welcoming demeanor.

Responsibilities

• Knowledge of the dining room.
• Greet guests with a smile and superior service.
• Take orders and answer questions on food and beverage items.
• Communicate dietary needs and special requests to the culinary team.
• Record transactions in MICROS and process payments.
• Maintain cleanliness of work areas and reset service areas.
• Protect the hotel from liability regarding overserving guests.
• Perform other duties as assigned by the restaurant manager.

Skills

Customer service

Cash handling

English communication

Job description

Omni Hotels & Resorts is seeking a friendly server to greet guests, take orders, and deliver food and beverages with impeccable service in our restaurant. You will use MICROS for order entry and payments, ensuring accuracy and efficiency during busy service periods.

This role requires standing for long periods, lifting up to 50 pounds, and working weekends and holidays. Prior high-volume dining and knowledge of wine and cocktails are a plus, with opportunities to develop skills in a dynamic