Guest-Focused Food Server with Upsell & Wine, Flexible Hours

Omni Hotels & Resorts; Boston (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Omni Hotels & Resorts in Boston seeks a friendly Food & Beverage Server to deliver personalized service in a fast-paced hotel restaurant setting. You will greet guests, take and upsell orders, and coordinate with kitchen and bar teams to ensure guest satisfaction.

Prospective candidates should have at least 1 year of serving experience, knowledge of wine, spirits, and beer, and flexibility to work nights, weekends and holidays. MICROS POS experience preferred.

Qualifications

• Minimum 1 year serving experience in a high-volume or upscale hotel restaurant outlet.
• Knowledge of wine, spirits and beer required.
• Must be able to work flexible hours including nights, weekends and holidays.
• Professional appearance, demeanor and strong customer-service skills.

Responsibilities

• Greet guests, anticipate needs, and respond to inquiries.
• Provide outstanding service following proper steps of service.
• Be familiar with menus and beverage offerings including wine service.
• Set up and breakdown station; perform side-work.
• Polish glassware and maintain station cleanliness.
• Take orders, upsell and handle payments accurately.
• Assist with seating and answer restaurant phones as needed.
• Communicate dietary needs and specials to the culinary team.
• Report guest concerns to the Restaurant Manager promptly.

Skills

Wine knowledge

Spirits & beer knowledge

Guest service

Multitasking

Professional demeanor

Tools

MICROS POS

Job description

Omni Hotels & Resorts in Boston seeks a friendly Food & Beverage Server to deliver personalized service in a fast-paced hotel restaurant setting. You will greet guests, take and upsell orders, and coordinate with kitchen and bar teams to ensure guest satisfaction.

Prospective candidates should have at least 1 year of serving experience, knowledge of wine, spirits, and beer, and flexibility to work nights, weekends and holidays. MICROS POS experience preferred.