Guest-Focused Restaurant Server: Create Memorable Experiences

kimptonhotelsandrestaurantscareers; Pennsylvania; On-site; USD 19,000 - 30,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a friendly server to provide guests with exceptional service, knowledge of our menu, and a warm, personalized experience. You will work as an advocate for the restaurant, building relationships that encourage guests to return.

This role requires the ability to balance multiple tasks, learn quickly, and maintain a positive attitude during busy shifts. Evening, weekend, and holiday availability is expected; training and growth opportunities are provided.

Qualifications

• 1 year of experience in a similar or supportive role.
• Food Handler and Alcohol Awareness Certifications.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system.
• Excellent communication and presentation skills.
• Passion for crafting and personalizing guest experiences.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Provide support and assistance to your team while keeping all areas clean, dry and safe for your coworkers.
• Greet and welcome our guests and promptly attend to tables.
• Receive and take guest orders, process in POS system quickly and accurately.
• Prepare and serve meal accompaniments to guests.
• Learn and maintain product knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.
• Ensure that guests have an enjoyable and memorable experience, if there are any complaints relay them to management.
• Perform sidework.
• Open bottled wine for guests (wine service).
• Perform setup and breakdown of various stations (i.e. deli, dessert, coffee, espresso).
• Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
• Attend all company and restaurant required trainings and meetings.
• Maintain constant communication with support staff and management.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post, as we all do.

Skills

Excellent communication

Guest service

Flexibility

Multitasking

Education

Food Handler Certification

Alcohol Awareness Certification

Tools

POS system

Job description

Kimpton Hotels & Restaurants is seeking a friendly server to provide guests with exceptional service, knowledge of our menu, and a warm, personalized experience. You will work as an advocate for the restaurant, building relationships that encourage guests to return.

This role requires the ability to balance multiple tasks, learn quickly, and maintain a positive attitude during busy shifts. Evening, weekend, and holiday availability is expected; training and growth opportunities are provided.