Guest Experience Server & Beverage Expert

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance,

401k

Complimentary shift meal

Employee discount on Accor rates

Academies learning programs

Career growth inside property/world

Planet 21 CSR initiatives

Job summary

Fairmont Austin is seeking a guest-focused Food & Beverage team member to deliver professional, friendly service and help guests enjoy the property’s dining experiences. You will know menu items, beverages, safety standards, and be part of a collaborative team committed to hospitality excellence.

Prior POS experience and strong communication are assets, with a focus on guest needs, accuracy and courtesy in a fast-paced environment.

Qualifications

• Previous service experience an asset.
• Previous POS system experience an asset, but not required.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Follow outlet policies, procedures and service standards.
• Have full knowledge of beverage lists and promotions.
• Have full knowledge of all menu items, garnishes, contents and preparation methods.
• Follow all safety and sanitation policies when handling food and beverage.
• Other duties as assigned.

Skills

Service experience

POS experience

Communication

Interpersonal skills

Reliability

Pressure management

Teamwork

Guest focus

Tools

POS system

Job description

Fairmont Austin is seeking a guest-focused Food & Beverage team member to deliver professional, friendly service and help guests enjoy the property’s dining experiences. You will know menu items, beverages, safety standards, and be part of a collaborative team committed to hospitality excellence.

Prior POS experience and strong communication are assets, with a focus on guest needs, accuracy and courtesy in a fast-paced environment.