Guest Experience Host — Luxury Hotel & Career Growth

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 2,066,000 - 3,444,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance

401K

Complimentary shift meal

Discounted rates worldwide

Academies & Educational Assistance

Career growth opportunities

Corporate social responsibility

Job summary

Fairmont Austin is seeking a guest-focused server for our luxury property in Austin. You will welcome guests, explain menu items, and support the outlet team to ensure a flawless dining experience.

Knowledge of all menu items, garnishes, contents and preparation methods is required, with a commitment to safety and high standards. Join a professional team at Austin's largest luxury property, offering a range of benefits and the opportunity to grow within the Accor family.

Qualifications

• Previous food and beverage service experience is an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Reliable and able to work under pressure.
• Team-focused and guest-service oriented.

Responsibilities

• Greet guests professionally and provide engaging service.
• Understand the server tasks in the outlet and assist where needed.
• Review shift end reports and operate the POS system.
• Recommend menu items and answer questions about ingredients.
• Maintain knowledge of all menu items, garnishes and preparation methods.
• Adhere to outlet policies, procedures and service standards.
• Follow safety and sanitation policies when handling food and beverages.
• Perform other duties as assigned.

Skills

Service experience

Communication

Organization

Team player

Under pressure

Job description

Fairmont Austin is seeking a guest-focused server for our luxury property in Austin. You will welcome guests, explain menu items, and support the outlet team to ensure a flawless dining experience.

Knowledge of all menu items, garnishes, contents and preparation methods is required, with a commitment to safety and high standards. Join a professional team at Austin's largest luxury property, offering a range of benefits and the opportunity to grow within the Accor family.