Guest Experience & Sales Specialist (Commission)

European Wax Centers; Horsham (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Flexible spending account

Paid time off

Employee discount

Job summary

European Wax Centers is seeking a Sales & Guest Experience Associate to welcome guests, assess their needs, and recommend service packages and products. You will drive sales, prebook visits, and maintain the front desk with warm, professional guest interactions.

The role emphasizes achieving sales goals, product knowledge, and ongoing training in a fast-paced, customer-facing environment. This position offers opportunities to earn commissions based on package sales.

Qualifications

• One year of service or retail experience.
• Sales experience strongly preferred.
• Exceptional interpersonal and communication skills.
• Comfortable using point-of-sale systems and computers.
• Able to adapt to different guest personalities and stay calm under pressure.
• Commitment to keeping a clean and organized workspace.

Responsibilities

• Sell service packages, memberships, and retail products to new and returning guests, and prebook their next visit.
• Own your individual sales goals and performance metrics.
• Learn each guest’s needs, preferences, and skincare goals, and recommend the right services and products.
• Know our services, packages, promotions, and retail line well enough to clearly explain the benefits of waxing regularly.
• Serve as a key holder, responsible for opening and closing the center.
• Greet guests warmly, book appointments, and resolve questions or concerns quickly and professionally.
• Keep the front desk and lobby organized and up to brand standards.
• Take part in ongoing training to grow your product knowledge and sales skills.

Skills

One year service/retail experience

Sales experience

Interpersonal communication skills

POS systems knowledge

Team player

Job description

European Wax Centers is seeking a Sales & Guest Experience Associate to welcome guests, assess their needs, and recommend service packages and products. You will drive sales, prebook visits, and maintain the front desk with warm, professional guest interactions.

The role emphasizes achieving sales goals, product knowledge, and ongoing training in a fast-paced, customer-facing environment. This position offers opportunities to earn commissions based on package sales.