Guest Experience Host & Front Desk Cashier

Hard Rock Hotel & Casino Ottawa; San Francisco (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa seeks a front-of-house Host to greet guests, seat them, and maintain a positive first impression as they enter the venue. You will also act as a tour guide, communicator, entertainer, and memorabilia curator, contributing to the overall guest experience.

Responsibilities include opening doors, answering questions, directing guests, maintaining a clean waiting area, and supporting servers and managers.

Qualifications

• Calm under pressure in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Positive, outwardly friendly attitude toward guests and co-workers.

Responsibilities

• Opening doors for guests and greeting them.
• Seat guests and manage the waiting area.
• Answer questions accurately and politely.
• Answer the phone and direct guests to areas and restrooms.
• Provide security for co-workers and guests.
• Assist servers, bussers, and managers.
• Perform opening/closing side duties and cleaning tasks.
• Ensure guest satisfaction and create memorable experiences.
• Entertain guests to generate "Raving fans".

Skills

Calm under pressure

Organizational skills

Friendly attitude

Education

High School diploma or GED

Job description

Hard Rock Hotel & Casino Ottawa seeks a front-of-house Host to greet guests, seat them, and maintain a positive first impression as they enter the venue. You will also act as a tour guide, communicator, entertainer, and memorabilia curator, contributing to the overall guest experience.

Responsibilities include opening doors, answering questions, directing guests, maintaining a clean waiting area, and supporting servers and managers.