Guest Experience & Sales Leader

ALO; New York (NY); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

ALO employee discount

Free Wellness Club membership

Medical, dental, and vision plans

401k matching

Monthly store incentives

Clothing allowance

Free yoga classes

Job summary

ALO is seeking a Sales & Service Manager in New York to lead the store's Sales & Service and guest experience strategy. You will work with the General Manager to elevate processes, coach a high-performing team, and ensure exceptional guest connections through product education and service excellence.

The role requires 3-5 years of retail leadership, strong interpersonal skills, and the ability to manage multiple tasks in a fast-paced environment while aligning with ALO’s guiding principles.

Qualifications

• 3-5 years of retail or related industry leadership experience
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability
• Requires constant movement in and around all areas of the store
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Responsibilities

• Investigate and root cause sales opportunities, partnering with the General Manager to elevate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance
• Ensure that the Sales, Service, and Community team exudes ALO’s mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager
• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture

Skills

Retail leadership

MS Office

Interpersonal skills

Agile

Multitasking

Accountability

Physical stamina

Tools

MS Office

Job description

ALO is seeking a Sales & Service Manager in New York to lead the store's Sales & Service and guest experience strategy. You will work with the General Manager to elevate processes, coach a high-performing team, and ensure exceptional guest connections through product education and service excellence.

The role requires 3-5 years of retail leadership, strong interpersonal skills, and the ability to manage multiple tasks in a fast-paced environment while aligning with ALO’s guiding principles.