Guest Experience & Sales Leader

ALO; New York (NY); On-site; USD 60,000 - 79,000; Full time

Benefits offered by this job

Generous employee discount

ALO Wellness Club membership

Medical, dental, vision plans

401K with company matching

Monthly store incentives

Clothing allowance

Free yoga classes at Sanctuaries

Job summary

ALO is seeking a highly motivated Sales & Service Manager to join our store leadership team in New York. This role drives guest experience, sales targets and talent development on the floor and back of house.

You will partner with the General Manager to optimize operations, staffing and budgeting while maintaining ALO’s guiding principles and a vibrant store culture. This full-time position requires constant movement and weekend availability.

Qualifications

• 3-5 years of retail or related industry leadership experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary interpersonal and communication skills
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability
• Requires constant movement in and around all areas of the store
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to stand and move for an entire shift

Responsibilities

• Investigate and root cause sales opportunities, partnering with the General Manager to accelerate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team

Job description

ALO is seeking a highly motivated Sales & Service Manager to join our store leadership team in New York. This role drives guest experience, sales targets and talent development on the floor and back of house.

You will partner with the General Manager to optimize operations, staffing and budgeting while maintaining ALO’s guiding principles and a vibrant store culture. This full-time position requires constant movement and weekend availability.