Guest Experience & Sales Leader

Alo; Beverly Hills (CA); On-site; USD 47,000 - 56,000; Full time

Benefits offered by this job

Generous employee discount

ALO Wellness Club free membership

Medical, dental, vision options

401K with company matching

Monthly Store Incentives

Clothing Allowance

Free yoga classes at Sanctuaries

Job summary

ALO in Beverly Hills is seeking a Sales & Service Manager to lead the store’s sales floor and back-of-house operations, ensuring exceptional guest experiences while driving business targets. You will supervise the Sales & Service team, coach staff, and partner with the General Manager to implement strategies that elevate service quality and store performance.

The role requires 3-5 years of retail leadership, strong MS Office skills, and a proactive, collaborative mindset.

Qualifications

• 3-5 years of retail or related industry leadership experience
• Outstanding interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability
• Requires constant movement in and around all areas of the store
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Stand and move for an entire shift

Responsibilities

• Investigate and root cause sales opportunities, partnering with the General Manager to upscale process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes
• Future planning workflow business needs to protect optimal performance
• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Lead a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager

Skills

Interpersonal and communication skills

Agile with multi-tasking

Independent work ethic

Tools

MS Office (Word Excel Outlook)

Job description

ALO in Beverly Hills is seeking a Sales & Service Manager to lead the store’s sales floor and back-of-house operations, ensuring exceptional guest experiences while driving business targets. You will supervise the Sales & Service team, coach staff, and partner with the General Manager to implement strategies that elevate service quality and store performance.

The role requires 3-5 years of retail leadership, strong MS Office skills, and a proactive, collaborative mindset.