Guest Experience Leader — Mindful Retail & Growth

ALO; United States; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Employee discount

Wellness Club membership

Streaming fitness classes

Medical plan

Dental plan

Vision plan

Mental health access

Parent/guardian support

401K

Monthly incentives

Clothing allowance

Free yoga classes

Job summary

ALO is seeking a Sales & Service Lead to elevate the guest experience on the sales floor, drive engagement and education, and create a service-led selling environment. The role collaborates with Operations & Visual to manage reporting, budgets, inventory, and vendor relations while coaching a team of sales associates and cashiers.

Leading by example, you will recruit and develop talent, use performance tools for growth, and move dynamically throughout the store to meet business needs and guest

Qualifications

• 2+ Years prior work experience in a client-centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO's Guiding Principles
• Requires constant movement in an around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Responsibilities

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Skills

Client-centric sales

Leadership

Feedback-oriented

Interpersonal skills

Written communication

Team motivation

Job description

ALO is seeking a Sales & Service Lead to elevate the guest experience on the sales floor, drive engagement and education, and create a service-led selling environment. The role collaborates with Operations & Visual to manage reporting, budgets, inventory, and vendor relations while coaching a team of sales associates and cashiers.

Leading by example, you will recruit and develop talent, use performance tools for growth, and move dynamically throughout the store to meet business needs and guest