Hawaii Experiences Concierge – Sell Unforgettable Tours

Bluehawaiianconcierge; Lihue (HI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Commission program

Job summary

Blue Hawaiian Concierge is seeking a Sales-focused Concierge to assist guests with planning Hawaii experiences, booking tours and activities, and delivering exceptional customer service. You will work closely with lodging partners and supply partners to ensure memorable vacations and strong guest satisfaction.

The role emphasizes discovery-based selling, timely issue resolution, and accurate payment collection. A knowledge of local attractions and strong English communication are essential.

Qualifications

• High school diploma or GED with 1–3 years of related experience and/or training
• 1–2 years of sales (or upselling) experience in a performance-driven environment
• Extraordinary guest service skills
• Expert-level knowledge of the local area and attractions
• Knowledge of travel and/or ticket industry and concierge experience preferred

Responsibilities

• Provide guests with professional, courteous greeting and extraordinary customer service
• Assist guest in selecting products matching their needs via discovery process (asking questions)
• Meet or exceed sales targets in a commissioned environment
• Generate sales and upsell by painting the picture and planning guest stay
• Resolve guest issues promptly with urgency and follow up
• Close and book sales in person or by phone and collect payment
• Provide a thorough, detailed recap of the purchase and thank the guest

Skills

Excellent written and verbal comms

Fluent English

Bilingual a plus

Strong listening skills

Self-motivated

Multitasking

Professional appearance

Lift to 25 pounds

Stand for long periods

Education

High school diploma or GED + 1–3 years experience

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Blue Hawaiian Concierge is seeking a Sales-focused Concierge to assist guests with planning Hawaii experiences, booking tours and activities, and delivering exceptional customer service. You will work closely with lodging partners and supply partners to ensure memorable vacations and strong guest satisfaction.

The role emphasizes discovery-based selling, timely issue resolution, and accurate payment collection. A knowledge of local attractions and strong English communication are essential.