External Job Title Security Ambassador - Philadelphia

Live! Casino & Hotel; Philadelphia (Philadelphia County); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Free parking

Discounted meals

Tuition reimbursement

Life Insurance

Retirement savings with company match

Bonus structure

Job summary

Live! Casino & Hotel Philadelphia is seeking a Security Ambassador to ensure guest and team safety while delivering excellent customer service. You will patrol the property, greet guests, verify IDs, and respond to emergencies, disputes, and incidents with professionalism.

Flexible opportunities for overtime exist as part of a dynamic casino environment. Growth within the security department is encouraged, making this role a solid stepping stone in your career at Live!

Qualifications

• High school diploma or GED equivalent preferred.
• Experience in security with a focus on guest service is preferred.

Responsibilities

• Greet guests with a smile and a warm welcome.
• Check IDs of guests entering the casino and hotels; refuse admission to under 21 or unsafe individuals.
• Explain casino rules, regulations, and code of conduct to guests.
• Interact with the public professionally to provide assistance and directions.
• Assist with disputes, intoxicated subjects, and incidents; refer to management when needed.
• Notify supervisors of unusual events, incidents, or crimes.
• Respond to medical or fire emergencies as needed.
• Staff the Employee/Visitor Entrance and maintain a visitor log.
• Monitor guest and team member movement in dining and gaming areas.
• Control traffic in valet and parking areas.
• Assist in transporting money, chips, tokens, and markers.
• Report safety hazards and ensure safety for all guests and staff.

Skills

De-escalation

Empathy

Customer service

Multitasking

Attention to safety

Education

High school diploma

Job description

Overview

Why We Need Your Talents

If you're a vigilant, hard worker, with lots of energy and great communication skills, this role is for you! Live! Casino and Hotel Philadelphia is looking for a Security Ambassador to ensure the safety and security of our guests, team members and assets, while providing excellent customer service.

The Live! Security Ambassadors are the eyes and ears of our casino operations. Whether it's high or low traffic, you will be constantly moving throughout the property, greeting and assisting guests, and being a key source of information. No event takes place on property without security so there will be plenty of opportunities for overtime. There will be opportunities for growth no matter your level of experience, and in a department that promotes within, this role is an excellent building block for your career at Live!

Responsibilities

Where You'll Make an Impact

• Greet guests with a smile and a warm welcome
• Check ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items
• Be able to explain the rules, regulations, and code of conduct for the casino and hotels
• Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
• Assist with customer disputes and complaints, intoxicated subjects, criminal matters, and traffic control; otherwise refer to management
• Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents, or crimes
• Respond to medical or fire emergencies, such as sick or injured guests.
• Staff the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities
• Monitor guest and team member passage in and out of restaurants and gaming areas
• Control traffic congestion in the valet and parking areas
• Write and investigate first reports of injury when applicable
• Assist in transporting money, chips, tokens, and markers
• Responsible for checking for and reporting safety hazards
• Ensure the safety and security of all guests and team members

Qualifications

Skills You'll Need to Succeed

• Ability to read/write memos and reports.
• Ability to answer telephones in a professional manner.
• Ability to multitask.
• De-escalation skills.
• Ability to demonstrate empathy to patrons.
• Good customer service skills.
• Must have a valid driver's license.
• Ability to perform duties under frequent time pressure in an interruptive environment
• Ability to be alert at all times.
• Dexterity will be required to perform day to day activities and during an emergency.

A Few Must Haves

• Education: High school diploma or GED equivalent is preferred.
• Experience: Zero (0) to two (2) years' experience in security with a focus on guest service is preferred.
• License: Must be able to comply with all state gaming regulations, which may include obtaining a license

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to ascend and descend stairs.
• Ability to work in extreme temperatures (both hot and cold).
• Ability to lift up to 50 lbs.

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.