Guest-Experience Restaurant Leader

Dunkin'; Pittsboro (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Dunkin' is seeking a Restaurant Manager to lead our Dunkin' Team in delivering exceptional guest experiences and maintaining high standards of operation. You will drive profitability, ensure safety and brand compliance, and coach a frontline team to meet service goals.

The role requires strong leadership, financial acumen, and the ability to train and motivate staff across shifts to maintain a guest-first culture and drive sales growth.

Qualifications

• Fluent in English.
• Math and financial management.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age.
• High School diploma, or equivalent.
• Valid driver’s license.

Responsibilities

• Hire, train and develop their employees.
• Communicate job expectations to their employees.
• Plan, monitor, appraise and review their employees’ job performance.
• Provide coaching and feedback; disciplines when appropriate.
• Create and maintain a guest first culture in the restaurant.
• Ensure all shifts are appropriately staffed to achieve guest service goals.
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards and systems are executed.
• Prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Complete audits and implement plans to drive system improvements.
• Control costs to help maximize profitability.
• Execute all in-restaurant marketing promotions in a timely manner.
• Execute new product roll-outs including team training, marketing and sampling.
• Set sales goals and track results.

Skills

Team leadership

Guest service

Operational excellence

Communication

Education

High School diploma or equivalent

Job description

Dunkin' is seeking a Restaurant Manager to lead our Dunkin' Team in delivering exceptional guest experiences and maintaining high standards of operation. You will drive profitability, ensure safety and brand compliance, and coach a frontline team to meet service goals.

The role requires strong leadership, financial acumen, and the ability to train and motivate staff across shifts to maintain a guest-first culture and drive sales growth.