Guest Experience Leader

Dunkin'; Olive Branch (MS); On-site; USD 45,000 - 65,000; Full time

Job summary

Dunkin' is seeking a Restaurant Manager to lead the Dunkin' Team, delivering great guest experiences and driving operational excellence. You will be responsible for the overall restaurant operation in line with Dunkin' standards and franchise guidelines.

The role emphasizes strong team leadership, adherence to safety and brand standards, and driving profitability through cost control and in-store promotions.

Qualifications

• Fluent in English
• Math and financial management skills
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High School diploma, or equivalent

Responsibilities

• Hire, train and develop employees
• Communicate job expectations to employees
• Plan, monitor, appraise and review performance
• Provide coaching and feedback; disciplines when appropriate
• Create and maintain a guest-first culture in the restaurant
• Ensure shifts are appropriately staffed to meet guest service goals
• Maintain safe, sanitation and health standards per laws
• Ensure brand standards and systems are executed
• Prepare and implement action plans to improve production, productivity, quality and guest service
• Complete audits and implement plans to drive improvements
• Control costs to maximize profitability
• Execute in-restaurant promotions and product launches
• Set sales goals and track results

Skills

Fluent in English

Math & financial mgmt

Restaurant supervisory exp

18+ years old

High School diploma

Education

High School diploma or equivalent

Job description

Dunkin' is seeking a Restaurant Manager to lead the Dunkin' Team, delivering great guest experiences and driving operational excellence. You will be responsible for the overall restaurant operation in line with Dunkin' standards and franchise guidelines.

The role emphasizes strong team leadership, adherence to safety and brand standards, and driving profitability through cost control and in-store promotions.