Restaurant Operations Leader: Guest Experience & Profit

Dunkin' | ZSC Enterprises; Stockbridge (GA); On-site; USD 40,000 - 65,000; Full time

Job summary

Dunkin' seeks a Restaurant Manager to provide strong leadership for a single location, ensuring guest-focused service and adherence to brand standards. You will oversee daily operations, train staff, manage cash and inventory, and drive profitability while maintaining health and safety guidelines.

The role emphasizes team development, coaching, and delivering a welcoming, efficient guest experience in a fast-paced Dunkin' environment.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership.
• College Degree preferred.

Responsibilities

• Lead restaurant team to deliver great guest experiences.
• Recruit, hire, train and supervise team members and shift leaders.
• Foster teamwork with coaching, feedback and conflict resolution.
• Implement training programs to enhance team skills and performance.
• Oversee opening/closing procedures, cash handling and inventory control.
• Ensure compliance with health, safety, food handling and sanitation standards.
• Drive guest-focused culture and respond to feedback with action plans.
• Monitor costs and waste to maximize profitability.
• Engage with local community and explore partnerships.

Skills

Leadership

Guest service

Financial acumen

Team coaching

English fluency

Education

College degree preferred

Tools

POS systems

Job description

Dunkin' seeks a Restaurant Manager to provide strong leadership for a single location, ensuring guest-focused service and adherence to brand standards. You will oversee daily operations, train staff, manage cash and inventory, and drive profitability while maintaining health and safety guidelines.

The role emphasizes team development, coaching, and delivering a welcoming, efficient guest experience in a fast-paced Dunkin' environment.