Restaurant Manager: Lead Guest Experience & Growth

Dunkin'; Forest (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Dunkin' is seeking a Restaurant Manager to lead the Dunkin' Team, delivering great guest experiences and driving profitable top-line sales while ensuring operations meet Dunkin' and franchisee standards. You will hire and train staff, manage turnover and performance, and uphold safety and brand standards across shifts.

Responsibilities include maintaining a guest-first culture, ensuring proper staffing, executing promotions, and monitoring costs.

Qualifications

• Fluent in English.
• Math and financial management skills.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age (where applicable).
• High School diploma, or equivalent.
• Valid driver's license.

Responsibilities

• Hire, train and develop their employees.
• Communicate job expectations to their employees.
• Plan, monitor, appraise and review their employees’ job performance.
• Provide coaching and feedback; disciplines when appropriate.
• Create and maintain a guest first culture in the restaurant.
• Ensure shifts are staffed to meet guest service goals.
• Control costs to maximize profitability.

Skills

Fluent English

Math and financial management

Restaurant supervisory experience

High School diploma

Valid driver's license

Education

High School diploma or equivalent

Job description

Dunkin' is seeking a Restaurant Manager to lead the Dunkin' Team, delivering great guest experiences and driving profitable top-line sales while ensuring operations meet Dunkin' and franchisee standards. You will hire and train staff, manage turnover and performance, and uphold safety and brand standards across shifts.

Responsibilities include maintaining a guest-first culture, ensuring proper staffing, executing promotions, and monitoring costs.