Guest Experience & Reservations Specialist

Columbia Hospitality, Inc.; Montana; On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Tip Pooling

Paid Daily

Paid Time off

Medical, Dental, Vision

401K

HSA/FSA

Volunteer opportunities

Discounted travel

Employee assistance program

Learning platform

Referral bonus

Pet insurance discounts

Job summary

Columbia Hospitality, Inc. is looking for an On-Site Reservation Agent to assist guests with hotel, dining, and spa reservations while supporting group and VIP bookings. You will engage guests with upsell techniques to boost occupancy and revenue.

You will work with the Front Office and Sales & Marketing teams, maintain guest confidentiality, and help deliver exceptional experiences across our properties. This is an on-site role with competitive hourly pay and benefits.

Qualifications

• Minimum 1 year customer service experience preferred.
• Must have valid driver license.
• Previous PBX/Multi-line phone experience in hospitality strongly preferred.
• Strong verbal & written communication skills required.

Responsibilities

• Operates the PBX equipment by answering incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests in accordance with established standards.
• Responds to inquiries and assists guests in making reservations for all facets of the hotel, including, but not limited to lodging, dining, and spa.
• Uses suggestive selling techniques to sell room upgrades and hotel services in order to increase occupancy and revenue.
• Assists the Sales & Marketing Team by entering group bookings and VIP reservations.
• Receives, sorts and distributes guest mail, messages and faxes.
• Maintains confidentiality of all guest information and pertinent hotel data.
• Keeps accurate and complete records of reservations, messages and other required information.
• Assists fellow Front Office team members when possible and appropriate.

Skills

Customer service

PBX phone experience

Verbal communication

Written communication

Driver's license

Job description

Columbia Hospitality, Inc. is looking for an On-Site Reservation Agent to assist guests with hotel, dining, and spa reservations while supporting group and VIP bookings. You will engage guests with upsell techniques to boost occupancy and revenue.

You will work with the Front Office and Sales & Marketing teams, maintain guest confidentiality, and help deliver exceptional experiences across our properties. This is an on-site role with competitive hourly pay and benefits.