Guest Services Specialist: Hospitality & Reservations

Siegel Group Nevada; Columbia (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Siegel Select Columbia in Columbia, SC is seeking a Customer Service Representative to greet guests, answer phones, and assist residents and visitors. This is the first impression of the property and requires friendly, professional service.

Responsibilities include scheduling, selling rooms, handling cash and deposits, keeping records, processing work orders, distributing mail, and maintaining an orderly office.

Qualifications

• HS Diploma or equivalent.
• 6 months customer service experience.
• Legally able to work within State and Federal guidelines.

Responsibilities

• Greet all customers in a friendly, positive manner as they enter the property.
• Answer phones quickly and courteously, within 3 rings.
• Knowledge of room openings and availability.
• Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
• Accurately handle all cash and charge transactions.
• Make cash drops in the safe.
• Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
• Take work orders from residents and process correctly in the system.
• Receive and distribute mail to residents.
• Maintain a clean and inviting office
• Other duties as assigned

Skills

Customer service

Education

HS Diploma or equivalent

Job description

Siegel Select Columbia in Columbia, SC is seeking a Customer Service Representative to greet guests, answer phones, and assist residents and visitors. This is the first impression of the property and requires friendly, professional service.

Responsibilities include scheduling, selling rooms, handling cash and deposits, keeping records, processing work orders, distributing mail, and maintaining an orderly office.