On-Site Reservationist - Sage Lodge

Columbia Hospitality; Montana; On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Tip Pooling

Paid Daily

Paid Time off

Medical, Dental, Vision

401K

HSA/FSA

Volunteer opportunities

Discounted travel

Employee assistance program

Learning platform

Referral bonus

Pet insurance discounts

Job summary

Columbia Hospitality, Inc. is looking for an On-Site Reservation Agent to assist guests with hotel, dining, and spa reservations while supporting group and VIP bookings. You will engage guests with upsell techniques to boost occupancy and revenue.

You will work with the Front Office and Sales & Marketing teams, maintain guest confidentiality, and help deliver exceptional experiences across our properties. This is an on-site role with competitive hourly pay and benefits.

Qualifications

• Minimum 1 year customer service experience preferred.
• Must have valid driver license.
• Previous PBX/Multi-line phone experience in hospitality strongly preferred.
• Strong verbal & written communication skills required.

Responsibilities

• Operates the PBX equipment by answering incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests in accordance with established standards.
• Responds to inquiries and assists guests in making reservations for all facets of the hotel, including, but not limited to lodging, dining, and spa.
• Uses suggestive selling techniques to sell room upgrades and hotel services in order to increase occupancy and revenue.
• Assists the Sales & Marketing Team by entering group bookings and VIP reservations.
• Receives, sorts and distributes guest mail, messages and faxes.
• Maintains confidentiality of all guest information and pertinent hotel data.
• Keeps accurate and complete records of reservations, messages and other required information.
• Assists fellow Front Office team members when possible and appropriate.

Skills

Customer service

PBX phone experience

Verbal communication

Written communication

Driver's license

Job description

On-Site Reservation Agent

Wanderlust at heart? Make travel dreams come true every day. Lead with your enthusiasm; connecting each guest to the trip of their dreams. You are the multitasking whiz responsible for responding to inquiries and assisting guests in making hotel, lodging, dining, and spa reservations. Your skilled use of sales and suggestive selling techniques, combined with your genuine passion for creating incredible experiences for guests, drives occupancy and revenue increases. Reservationists directly support the Front Office Team and Sales & Marketing Team with group bookings, VIP reservations and more.

Let’s start off with the most important part - what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Pay Range: $21 to $22 per hour DOE
• Tip/Tip Pooling Eligible
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:

The Brass Tacks

• Operates the PBX equipment by answering incoming calls, assisting outgoing calls, scheduling and setting wake-upcalls and paging guests in accordance with established standards.
• Responds to inquiries and assists guests in making reservations for all facets of the hotel, including, but not limited to lodging, dining, and spa.
• Uses suggestive selling techniques to sell room upgrades and hotel services in order to increase occupancy and revenue.
• Assists the Sales & Marketing Team by entering group bookings and VIP reservations.
• Receives, sorts and distributes guest mail, messages and faxes.
• Maintains confidentiality of all guest information and pertinent hotel data.
• Keeps accurate and complete records of reservations, messages and other required information.
• Assists fellow Front Office team members when possible and appropriate.

The Nitty Gritty

• Minimum 1 year customer service experience preferred
• Must have valid driver license
• Previous PBX/Multi-line phone experience in hospitality strongly preferred
• Strong verbal & written communication skills required

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.