Front Desk Agent | Ccedarbrook Lodge

Columbia-Hospitality; Seattle (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hourly pay

Free parking

Paid time off

Benefits package

HSA/FSA

Discounted lodging

Referral bonus

Learning platform

Volunteer opportunities

Committee opportunities

Online learning platform

Job summary

Columbia Hospitality, Inc. is seeking a Front Desk Agent at Cedarbrook Lodge in Seattle for overnight shifts from 11 pm to 7 am. You will manage check-ins/outs, issue keys, and handle guest requests in a fast-paced setting.

You will use the property management system and PBX, ensuring accuracy in guest accounts and delivering a high level of service to create memorable experiences for guests staying with us.

Qualifications

• Hospitality or customer service experience preferred.
• Cash handling and computerized POS experience preferred.
• Strong written and verbal communication skills required.

Responsibilities

• Handle guest check-in and check-out efficiently following hotel procedures.
• Be proficient with the property management system.
• Operate PBX and Radio paging system per procedures.
• Record guest credits, issue room keys and explain hotel services.
• Resolve guest issues with discretion and professionalism; escalate when needed.
• Follow up with guests and team members to ensure satisfaction.
• Make restaurant, transportation, and activity reservations for guests.

Skills

Customer service

Communication

Hospitality experience

Cash handling

Education

High school diploma or equivalent

Tools

Property management system

POS system

PBX system

Radio paging system

Job description

Front Desk Agent | Cedarbrook Lodge

Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Create unique and meaningful experiences for guests who can’t wait to return.

This is an overnight position, requiring availability Monday through Sunday with working hours from 11 pm – 7 am.

Let’s start off with the most important part - what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Pay: $22.14
• Free Parking
• Get Paid Daily
• Paid Time off & Holiday Pay
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture
• Referral Bonus
• Discounted Lodging, Dining, Spa, Golf, and Retail plus 3rd Party Perks
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities
• Task Force Work Opportunities
• Online Learning Platform to Help You Grow!

Our Commitment to you:

“People never forget how you made them feel.”Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:

• Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Operate the PBX and Radio paging system according to procedures.
• Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
• Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

The Nitty Gritty

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized Point of Sale system preferred.
• Strong written and verbal communication skills required.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.