Guest Experience & Reservations Specialist

Hotelbeverlyterrace; California (MO); On-site; USD 32,000 - 52,000; Full time

Job summary

Hotel Beverly Terrace in West Hollywood seeks a friendly Front Desk Agent/Sales Associate to welcome guests, manage check-ins/check-outs, and assist with reservations.

You will upsell promotions, answer inquiries, coordinate with departments, and ensure guests receive a seamless, memorable stay. Strong communication, organization, and hospitality experience are required for success in this role.

Qualifications

• Experience in hospitality delivering seamless guest experiences.
• Strong communication and interpersonal skills.
• Ability to upsell hotel promotions and reservations.

Responsibilities

• Register and assign rooms to guests.
• Confirm phone and online reservations.
• Respond to guest needs, requests, and complaints.
• Collect payment from departing guests.
• Keep records of occupied rooms and guests.
• Communicate guest information to designated departments.
• Upsell new room or hotel promotions when available.
• Work with team to ensure rooms are guest ready.

Skills

Guest services

Upselling

Communication

Organization

Job description

Hotel Beverly Terrace in West Hollywood seeks a friendly Front Desk Agent/Sales Associate to welcome guests, manage check-ins/check-outs, and assist with reservations.

You will upsell promotions, answer inquiries, coordinate with departments, and ensure guests receive a seamless, memorable stay. Strong communication, organization, and hospitality experience are required for success in this role.