Guest Experience & Rentals Coordinator

Montage International; Bluffton (SC); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Montage International is seeking a Recreation Coordinator in Bluffton, SC to support the recreation leadership team with booking, coordination, and administrative tasks for bicycle and golf cart rentals.

You will partner with sales, front desk, experience planners, hotel concierge, and third party booking parties to ensure items are reserved and payments are processed accurately. Strong communication and hospitality experience are essential for success in this role.

Qualifications

• High school or equivalent education required.
• Minimum 2 years experience in an administrative assistant or reservations role.
• Minimum 2-3 years of customer service experience in a hotel, events, reservations, or restaurant environment.
• Clear and concise communication skills.
• Working knowledge of rental/booking processes.
• Possess basic math skills and have the ability to accurately handle billing.
• Ability to communicate clearly and speak, read, write and understand English eloquently.
• Knowledge of hotel, recreation, or bicycle shop operations.
• Outstanding customer service skills & ability to find creative solutions, express critical thinking skills, and solve complex problems.
• Advanced skills in Word, Excel, Publisher, PowerPoint, and Outlook; daily use of nearly all programs will occur.
• PREFERRED QUALIFICATIONS Luxury hotel experience strongly preferred.
• Bachelor’s Degree or 4+ years in a leadership role.

Responsibilities

• Answering incoming calls about future bookings and reserve accordingly in our rental system.
• Monitoring voicemails and returning any calls/inquiries/pending booking requests
• Responding to and referencing email bookings on a daily basis and communicating with all parties involved the confirmation of these bookings
• Answering incoming calls regarding billing and/or rental questions/concerns, and relaying the appropriate information to all parties involved to follow through and resolve the issue, or refer to the appropriate manager.
• Work closely with all departments involved in the booking process such as sales, front desk, experience planners, hotel concierge, member concierge, third party booking parties, administrative offices, etc. to communicate upcoming bookings and ensure the items are reserved and payments are properly processed.
• Correctly billing, gathering, and processing payments for a variety of different guests and accommodations in our payment system.
• Print daily reports for deliveries and pick ups, write out all tags for bicycles, and input all corresponding data into the system by close of business
• Manage inventory in booking system and process daily no show fees, late fees, and pick-up fees
• Create a welcoming environment for guests and associates
• Receive initial inquiries, provide preliminary outlet information, forward to manager for appointments or follow-up
• Training new hires on the booking system to ensure consistent use and proper facilitation to avoid service failures and discrepancies

Skills

Communication skills

Customer service

English proficiency

Team collaboration

Billing understanding

Education

High school diploma or equivalent

Bachelor’s degree or 4+ years in a leadership role

Tools

Word

Excel

Publisher

PowerPoint

Outlook

Job description

Montage International is seeking a Recreation Coordinator in Bluffton, SC to support the recreation leadership team with booking, coordination, and administrative tasks for bicycle and golf cart rentals.

You will partner with sales, front desk, experience planners, hotel concierge, and third party booking parties to ensure items are reserved and payments are processed accurately. Strong communication and hospitality experience are essential for success in this role.