Guest Experience Manager, Front Desk & Service Leader

Montage International; Bluffton (SC); On-site; USD 52,000 - 74,000; Full time

Job summary

Montage International in Bluffton, SC is seeking a Guest Reception Manager to lead front‑of‑house operations and deliver exceptional guest experiences.

You will monitor service standards, handle guest concerns in the Manager on Duty absence, and supervise staff while driving the hotel’s financial performance.

Candidates should have at least one year in a similar role, two years hotel experience, strong communication skills, and familiarity with Opera or ResortSuite.

Qualifications

• One year experience in a similar position.
• Two years hotel experience, preferably in front of the house and guest relations.
• High School graduate, college degree preferred.
• Full knowledge of front desk operations.
• Working knowledge of computers.
• Excellent communication skills, both written and spoken.
• Guest relations training.
• Property management system experience preferably Opera and/or ResortSuite.
• Current CPR and first aid certification.
• Ability to understand guest problems and find solutions.
• Ability to use good judgment and maintain discretion and diplomacy while performing job duties.
• Ability to promote positive relations with guests, staff and vendors.
• Ability to remain calm, courteous and helpful.
• Ability to think clearly and quickly.
• Ability to prioritize, organize and follow-up.
• Ability to maintain confidentiality of all guests and inn information.
• Ability to work cohesively with all departments.
• Ability to communicate verbally by phone, radio, pager, in person and in writing.

Responsibilities

• Monitor service standards across all operation areas to meet guest expectations.
• Handle guest complaints in the absence of other managers when guests wish to speak to the Manager on Duty.
• Direct, implement and maintain a service and management philosophy guiding staff.
• Maximize hotel financial performance by delivering high guest service and product.
• Perform management duties in the absence of other managers.
• Troubleshoot guest and employee issues.
• Monitor the physical area to ensure timely maintenance and housekeeping resolutions.

Skills

Communication skills

Customer relations

Problem solving

Calm under pressure

Organizational skills

Diplomacy

Teamwork

Education

High School diploma

College degree preferred

Tools

Opera PMS

ResortSuite

Front desk software

Job description

Montage International in Bluffton, SC is seeking a Guest Reception Manager to lead front‑of‑house operations and deliver exceptional guest experiences.

You will monitor service standards, handle guest concerns in the Manager on Duty absence, and supervise staff while driving the hotel’s financial performance.

Candidates should have at least one year in a similar role, two years hotel experience, strong communication skills, and familiarity with Opera or ResortSuite.