Front Desk Agent: Guest Experience & Growth Path

Hampton Inn & Suites - Jackson, TN; Jackson (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Flynn Hospitality is hiring a Front Desk Agent to join our team. You will welcome and check in guests, handle reservations and payments, and resolve issues with a positive, guest‑focused attitude.

Working on site, you will coordinate with housekeeping and engineering as needed and promote loyalty programs to enhance guest experiences. We offer an inclusive environment with opportunities for growth.

Qualifications

• Friendly, polished customer service skills.
• Hotel front desk experience preferred.
• Experience with PMS systems like FOSSE a plus.
• Ability to multitask and stay calm under pressure.
• Open availability for all shifts including overnights.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems.
• Handle reservations, payments, and guest inquiries.
• Resolve issues with professionalism and positivity.
• Communicate with housekeeping and engineering as needed.
• Promote Marriott loyalty programs and upsell amenities.

Skills

Customer service

Front desk experience

PMS systems

Multitasking

Overnights availability

Tools

FOSSE

Job description

Flynn Hospitality is hiring a Front Desk Agent to join our team. You will welcome and check in guests, handle reservations and payments, and resolve issues with a positive, guest‑focused attitude.

Working on site, you will coordinate with housekeeping and engineering as needed and promote loyalty programs to enhance guest experiences. We offer an inclusive environment with opportunities for growth.