Guest Experience Pro: Front Desk Superstar

Aimbridge Hospitality; Pittsburgh (Allegheny County); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Insurance

Life & AD&D

Paid Time Off

Employee Assistance Program

401(k) Plan

Job summary

Wyndham Grand Pittsburgh Downtown is seeking a Front Desk Agent to deliver exceptional guest experiences from check-in to check-out. You will greet guests warmly, manage reservations, and assist with requests to ensure a seamless stay.

As the face of the hotel, you will coordinate with team members, handle inquiries with a smile, and uphold our service standards while working a busy front desk in one of Pittsburgh's iconic hotels.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: you deliver warm, top-tier service to make guests feel at home.
• Communication Champ: you convey information clearly and coordinate with the team.
• Quick-Thinking Problem Solver: you handle challenges promptly and smoothly.
• Multitasking Marvel: you manage reservations, check-ins/outs, and payments efficiently.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Wyndham Grand Pittsburgh Downtown is seeking a Front Desk Agent to deliver exceptional guest experiences from check-in to check-out. You will greet guests warmly, manage reservations, and assist with requests to ensure a seamless stay.

As the face of the hotel, you will coordinate with team members, handle inquiries with a smile, and uphold our service standards while working a busy front desk in one of Pittsburgh's iconic hotels.