Front Desk Guest Experience Specialist

OTH Hotels Resorts; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

OTH Hotels Resorts is looking for a Guest Service Agent for their Crowne Plaza Suites Pittsburgh South location. This vital role serves as the first point of contact for guests, ensuring a warm welcome and managing check-in and check-out procedures.

The ideal candidate will deliver exceptional customer service, handle reservations, respond to inquiries, and maintain a professional demeanor in a fast-paced hotel environment. Previous hospitality experience is preferred. Join us to help create memorable guest experiences!

Qualifications

• High school diploma or equivalent required; hospitality degree preferred.
• Previous customer service or hospitality experience preferred.
• None required (hospitality certifications preferred).

Responsibilities

• Greet guests warmly upon arrival and provide efficient check-in and check-out services.
• Manage room reservations using hotel property management software.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Handle billing, payments, and cash transactions accurately and securely.

Skills

Customer service skills

Strong communication

Multitasking

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Hospitality degree

Tools

Hotel property management software (PMS)

Job description

OTH Hotels Resorts is looking for a Guest Service Agent for their Crowne Plaza Suites Pittsburgh South location. This vital role serves as the first point of contact for guests, ensuring a warm welcome and managing check-in and check-out procedures.

The ideal candidate will deliver exceptional customer service, handle reservations, respond to inquiries, and maintain a professional demeanor in a fast-paced hotel environment. Previous hospitality experience is preferred. Join us to help create memorable guest experiences!