Guest Experience Specialist — Front Desk

Piatt Companies; Pittsburgh (Allegheny County); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

401(k) with match

Medical

Dental

Vision

Paid Time Off

Paid Holidays

Paid Parking

Team Member Travel Discounts

Job summary

Hilton Garden Inn Pittsburgh Downtown is looking for a Front Desk Agent to join our team. You will welcome guests, answer phones, take reservations, and manage check-in and checkout while providing outstanding guest service.

Ideal candidates are highly organized, with strong communication and people skills, able to work autonomously in a fast-paced setting. Availability for nights, weekends, and holidays is required, and a friendly, professional demeanor is essential.

Qualifications

• Highly organized with strong oral and written communication skills.
• Ability to work autonomously and sell effectively.
• Outstanding people skills.
• Trustworthy and results-driven.
• Must work in a fast-paced environment and be available for all shifts, including nights, weekends and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service at check-in and check-out.
• Answer telephones, take reservations, and manage guest inquiries.
• Provide information about hotel services and local area attractions.
• Coordinate with team to ensure smooth front desk operations.
• Handle guest requests promptly and accurately.

Skills

Organized

Communication

Autonomy

People skills

Shift availability

Job description

Hilton Garden Inn Pittsburgh Downtown is looking for a Front Desk Agent to join our team. You will welcome guests, answer phones, take reservations, and manage check-in and checkout while providing outstanding guest service.

Ideal candidates are highly organized, with strong communication and people skills, able to work autonomously in a fast-paced setting. Availability for nights, weekends, and holidays is required, and a friendly, professional demeanor is essential.