Guest Services Associate — Front Desk & Reservations

Joinery Hotel Pittsburgh, Curio Collection by Hilton; Pittsburgh (Allegheny County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages for full time and part time opportunities

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

24/7 access to TELUS Health

Travel Discounts

Commuter Transit and Commuter Parking Benefits

Employee Assistance and Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

A luxury hotel in Pittsburgh is seeking a Guest Service Agent to greet and register guests, ensuring a friendly and courteous service according to brand standards. Responsibilities include managing reservations, handling payments, and addressing guest inquiries. The ideal candidate should possess customer service experience and knowledge of PMS systems. Benefits include competitive wages, medical and dental insurance, and various development programs. This role may require working on weekends and holidays.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and manage change.
• Respond to guest requests and complaints.
• Secure guests' valuables in hotel safe.
• Perform bookkeeping activities and audits.
• Assist in breakfast area or with guest luggage.
• Ensure overall guest satisfaction.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

A luxury hotel in Pittsburgh is seeking a Guest Service Agent to greet and register guests, ensuring a friendly and courteous service according to brand standards. Responsibilities include managing reservations, handling payments, and addressing guest inquiries. The ideal candidate should possess customer service experience and knowledge of PMS systems. Benefits include competitive wages, medical and dental insurance, and various development programs. This role may require working on weekends and holidays.