Guest Experience Agent — Front Desk with Room Discounts

Sheraton Pittsburgh Hotel at Station Square; Pittsburgh (Allegheny County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Sheraton Pittsburgh Hotel at Station Square is searching for a Front Desk Associate to provide top-notch guest services. Key responsibilities include greeting guests, managing check-ins and outs, and ensuring they have a pleasant stay.

The ideal candidate should possess strong communication and problem-solving skills, and a high school diploma is preferred. Join us for a rewarding career in the hospitality industry with excellent benefits and growth opportunities.

Qualifications

• High school diploma preferred.
• Excellent communication skills in English, verbal and written.
• Prior hospitality experience preferred, but not required.

Responsibilities

• Greet and register guests, ensuring exceptional service.
• Handle cash, payments, and guest accounts accurately.
• Field guest complaints and resolve issues effectively.

Skills

Customer service skills

Mathematical calculation skills

Communication abilities

Problem-solving skills

Education

High school diploma or equivalent

Tools

Calculator

Computer systems

Job description

Sheraton Pittsburgh Hotel at Station Square is searching for a Front Desk Associate to provide top-notch guest services. Key responsibilities include greeting guests, managing check-ins and outs, and ensuring they have a pleasant stay.

The ideal candidate should possess strong communication and problem-solving skills, and a high school diploma is preferred. Join us for a rewarding career in the hospitality industry with excellent benefits and growth opportunities.