Front Desk & Guest Services Specialist

Blue Sky Hospitality Solutions; Pittsburgh (Allegheny County); On-site; USD 28,000 - 35,000; Full time

Job summary

A hospitality firm in Pittsburgh is seeking a Front Desk Agent to provide exceptional customer service, welcoming and assisting guests upon arrival. Responsibilities include managing registrations, handling payments, and ensuring guest satisfaction throughout their stay. Ideal candidates will possess strong communication skills and proficiency in handling office equipment and MS Office programs. This role requires attention to detail and the ability to problem-solve in a busy environment.

Qualifications

• Familiarity with office machines such as fax and printer.
• Knowledge of office management and basic bookkeeping.
• Proficient in English (oral and written).

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation information.
• Accept payment for guests’ accounts both at registration and checkout.
• Maintain a house bank and report daily receipts.
• Book reservations for guests at the Front Desk.

Skills

Strong communication and people skills

Customer service orientation

Good organizational and multi-tasking abilities

Problem-solving skills

Tools

MS Office (Excel, Word)

Office machines (fax, printer)

Job description

A hospitality firm in Pittsburgh is seeking a Front Desk Agent to provide exceptional customer service, welcoming and assisting guests upon arrival. Responsibilities include managing registrations, handling payments, and ensuring guest satisfaction throughout their stay. Ideal candidates will possess strong communication skills and proficiency in handling office equipment and MS Office programs. This role requires attention to detail and the ability to problem-solve in a busy environment.