Guest Experience Pro - Front Desk (Part-Time, PM)

Driftwood Hospitality; Orlando (FL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Part-Time Front Desk Associate at the Orlando Airport area hotel. You will greet and register guests, handle check-in/out, process payments, and ensure guest satisfaction.

The role requires friendly communication, accuracy in data entry, and the ability to work varied shifts in a 24/7 hotel environment. The position emphasizes customer service, basic math, and proficient use of a computer system for guest accounts, with standard safety and courtesy

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Ability to perform moderate arithmetic with calculator.
• Ability to effectively deal with customers with patience and diplomacy.
• Ability to read, listen, and communicate effectively in English.
• Ability to input information using a computer system.
• Hearing and visual ability to observe emergencies.

Responsibilities

• Greet customers immediately with a friendly welcome and provide accurate information.
• Complete registration by entering data into the computer and confirming guest details.
• Verify and imprint credit cards for authorization; handle cash and balance house accounts.
• Answer phones using clear English; relay messages to guests and retrieve mail and packages.
• Close guest accounts at checkout and resolve guest issues per guidelines.
• Address guest complaints, researching solutions and coordinating with supervisors as needed.

Skills

Customer service

English proficiency

Cash handling

Front desk operations

Education

High school diploma preferred

Tools

POS system

Credit card processing

Computer literacy

Job description

Driftwood Hospitality Management is seeking a Part-Time Front Desk Associate at the Orlando Airport area hotel. You will greet and register guests, handle check-in/out, process payments, and ensure guest satisfaction.

The role requires friendly communication, accuracy in data entry, and the ability to work varied shifts in a 24/7 hotel environment. The position emphasizes customer service, basic math, and proficient use of a computer system for guest accounts, with standard safety and courtesy