Guest Service Agent

Daly-Seven-Hotels; Hollins (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Daly Seven is seeking a Guest Service Agent who welcomes guests with warmth and efficiency, and acts as a local expert on attractions, restaurants, and events. You will resolve issues professionally, promote the franchise membership club, and assist guests with referrals when needed.

You will maintain cash accuracy, manage reservations, operate the switchboard, and ensure the lobby, breakfast service, and security procedures are handled with care.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.

Responsibilities

• Greet guests with warmth, check them in and out with speed and accuracy.
• Be the go-to expert for local attractions, restaurants, and events with maps/publications for directions.
• Handle guest complaints with professional care and concern.
• Promote the franchise membership club and help guests secure future stays at Daly Seven properties.
• Assist guests with lodging referrals when the hotel is full.
• Maintain accuracy in cash handling, cash drawer, and daily shift reports.
• Take and record reservations, verify credit card validity, and monitor reservation status.
• Operate the switchboard and master computer operations including shutdown procedures.
• Keep lobby and office clean and set up continental breakfast and coffee service.
• Report hazards and investigate injuries in the absence of a manager as part of security.
• Know emergency procedures, fire system and location of emergency lights and utility cut-offs.
• Complete Incident Reports for guests or Accident Reports for employees when necessary.

Skills

Guest service

Customer service

Verbal communication

Written communication

Cash handling

Problem solving

Tools

Computer proficiency

Job description

As a Guest Service Agent at Daly Seven, you are more than just a front desk agent—you are our brand ambassador, a local expert, and the friendly face that welcomes our guests home. We don’t just check people in; we create seamless, memorable experiences through speed, accuracy, and genuine care.What You’ll DoCreate Connections & Solve ProblemsGreet guests with warmth, checking them in and out with friendliness, speed, and accuracy.Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions.Handle guest complaints with professional care and concern.Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.If our hotel is full, you will proactively help guests find lodging via referrals.Master the DetailsMaintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily.Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status.Operate the switchboard, master computer operations (including shutdown procedures), and maintain the location of the ADA box.Ensure the lobby and office are clean at all times, and expertly set up the continental breakfast and coffee service.Ensure Safety & SecurityAct as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager.Maintain knowledge of emergency procedures, the fire system (including shutting off false alarms), and the location of emergency lights and utility cut-offs (gas, electric, and water).Complete Incident Reports for guests or Accident Reports for employees when necessary.This job description is a general summary of duties and is not an exhaustive list. Other duties, which are not listed, may be required from time to time.Prior hotel brand experience and/or customer service experience preferred.Excellent verbal and written skills.Computer proficiency.Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.