Front Office Manager — Lead Guest Experience & Team

DR HOTEL EMPLOYEE LEASING LLC; Lubbock (TX); On-site; USD 48,000 - 50,000; Full time

Job summary

DR HOTEL EMPLOYEE LEASING LLC, operating the Hilton Garden Inn Lubbock, seeks a Front Office Manager to lead daily front desk operations and guest services from arrival through departure. You will oversee staffing, training, and scheduling, ensure checkout accuracy and billing, and maintain brand standards with a focus on a welcoming, efficient experience.

This role reports to hotel leadership and offers a stable, growth‑oriented environment with a strong emphasis on team development and guest

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.
• Flexible to work any shifts, including holidays and weekends.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Skills

Communication

Leadership

Problem solving

Organization

Detail oriented

Customer service

Multitasking

Tools

Hotel systems

Reporting tools

Job description

DR HOTEL EMPLOYEE LEASING LLC, operating the Hilton Garden Inn Lubbock, seeks a Front Office Manager to lead daily front desk operations and guest services from arrival through departure. You will oversee staffing, training, and scheduling, ensure checkout accuracy and billing, and maintain brand standards with a focus on a welcoming, efficient experience.

This role reports to hotel leadership and offers a stable, growth‑oriented environment with a strong emphasis on team development and guest