Guest Experience Lead - Front Desk

Taj Hospitality Management Llc; Lubbock (TX); On-site; USD 25,000 - 37,000; Full time

Job summary

TAJ Hospitality Management at Holiday Inn Express & Suites Lubbock South in Lubbock, TX, seeks a Front Desk Associate to warmly greet guests and manage check-in/check-out with accuracy. You will handle reservations, provide hotel information, and support guest satisfaction from arrival through departure.

The role emphasizes strong communication, cash handling, and the ability to work with minimal supervision in a fast-paced hotel environment.

Qualifications

• High School Diploma or GED required.
• 1–2 years’ hospitality experience preferred.
• Strong customer-service skills and professional appearance.

Responsibilities

• Greet guests and check in/check out efficiently.
• Provide information about hotel services and local attractions.
• Handle reservations and phone inquiries.

Skills

Customer service

Communication

Cash handling

Hospitality experience

Education

High School Diploma

GED Equivalent

Job description

TAJ Hospitality Management at Holiday Inn Express & Suites Lubbock South in Lubbock, TX, seeks a Front Desk Associate to warmly greet guests and manage check-in/check-out with accuracy. You will handle reservations, provide hotel information, and support guest satisfaction from arrival through departure.

The role emphasizes strong communication, cash handling, and the ability to work with minimal supervision in a fast-paced hotel environment.