Front Desk Guest Experience Pro

Aimbridge Hospitality; Lubbock (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Hyatt Place Lubbock in Lubbock, Texas is looking for a Front Desk Agent to greet guests, manage check-ins/check-outs, and handle requests with a friendly, professional approach. You will act as the face of the hotel and support seamless guest experiences across the lobby and front desk operations.

Ideal candidates have a high school diploma, knowledge of front-desk software, and strong communication skills to ensure memorable stays. On-site role with benefits and growth opportunities.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.
• Excellent communication and guest-service orientation.

Responsibilities

• Provide warm, efficient check-in/check-out experiences.
• Assist guests with reservations and requests.
• Coordinate with team to resolve guest issues promptly.
• Maintain accurate front-desk financial transactions.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Hyatt Place Lubbock in Lubbock, Texas is looking for a Front Desk Agent to greet guests, manage check-ins/check-outs, and handle requests with a friendly, professional approach. You will act as the face of the hotel and support seamless guest experiences across the lobby and front desk operations.

Ideal candidates have a high school diploma, knowledge of front-desk software, and strong communication skills to ensure memorable stays. On-site role with benefits and growth opportunities.