Guest Experience Maestro — Front Desk

Aimbridge Hospitality; Baton Rouge (LA); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Hilton Baton Rouge is seeking a Front Desk Agent to deliver warm welcomes, efficient check-ins, and memorable departures. You’ll be the face of our hotel, ensuring guests feel at home from arrival to checkout.

Ideal candidates have a high school diploma, familiarity with hotel management software and MS Office, plus a passion for guest service and teamwork in a busy setting. This role involves handling reservations, requests, and billing with accuracy while maintaining a polished, friendly

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in a hotel or related field is a plus.
• Strong communication and guest-service orientation.
• Familiarity with hotel management software and MS Office.

Responsibilities

• Deliver warm welcomes,Check-ins and check-outs with accuracy and a smile.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to resolve issues and turn potential problems into positives.
• Handle reservations, requests, and billing while staying organized.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Hotel/Hospitality experience preferred

Tools

Hotel management software

Microsoft Office

Job description

Hilton Baton Rouge is seeking a Front Desk Agent to deliver warm welcomes, efficient check-ins, and memorable departures. You’ll be the face of our hotel, ensuring guests feel at home from arrival to checkout.

Ideal candidates have a high school diploma, familiarity with hotel management software and MS Office, plus a passion for guest service and teamwork in a busy setting. This role involves handling reservations, requests, and billing with accuracy while maintaining a polished, friendly