Weekend Flex Front Desk Agent: Guest Experience Pro

Aimbridge Hospitality; Key West (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical/Dental/Vision

Disability Income

Life & AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

DoubleTree by Hilton Grand Key Resort is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures in a fast-paced hotel setting.

Ideal candidates will provide outstanding guest service, coordinate with team, and manage reservations and payments with precision. Weekends flex AM/PM shifts are required, and prior hotel software experience is a plus.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide warm, top-tier guest service and handle check-ins/check-outs.
• Communicate clearly with guests and team to keep operations smooth.
• Think quickly to resolve issues and ensure guest satisfaction.
• Multitask reservations, check-ins/outs, and financial details efficiently.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Hotel/related experience preferred

Tools

Hotel management software

Microsoft Office

Job description

DoubleTree by Hilton Grand Key Resort is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures in a fast-paced hotel setting.

Ideal candidates will provide outstanding guest service, coordinate with team, and manage reservations and payments with precision. Weekends flex AM/PM shifts are required, and prior hotel software experience is a plus.